Product and setup questions
Ask anything about how quotes, enquiries, jobs, or the wider platform work, before or after you start.
Support & Contact
Questions come to a real inbox.
Email is the direct route for product, billing, account, and data questions. Include your business name and what you were trying to do, and we can pick it up from there.
Email support
Write to hello@by5.ai for any support or contact request. Helpful details to include:
- • Your business name
- • What you were trying to do, and what happened instead
- • Screenshots if you have them
We will never ask you to email us a password, login code, or invitation link.
Trouble signing in?
Invitations, password recovery, and account access have their own safe help page.
Account access helpWhat support covers
One route for every question.
Billing and subscription
Questions about free QUOTES, the optional £12/month unlimited upgrade, billing, or cancellation. You can cancel any time using the Cancel subscription button in Account Settings.
Data questions
Privacy questions, data-export requests, and the return of your data after a subscription ends are handled through the same email route.