COMMUNICATIONS for UK trades

What is included

Focus on enquiries, messages and customer follow-up.

• Bring email, SMS, WhatsApp and supported social enquiries together.
• Capture customer and job information.
• Draft replies.
• Approve messages before sending.
• Automated follow-up sequences where configured.
• Quote reminder messages.
• Enquiry acknowledgement.
• Customer conversation history.
• Assisted onboarding for communication channels and provider accounts.
• Move enquiries towards a quote, booking or next action.
• Automated Social Media Host.
• Social platforms include Meta (WhatsApp, Facebook and Instagram), LinkedIn and TikTok.

COMMUNICATIONS questions

How much does COMMUNICATIONS cost?

COMMUNICATIONS starts at £149 per month with a one-off £2,500 onboarding fee. The monthly figure is a starting price because the setup is assisted and the scope is agreed with you in writing. By5 Ltd is not currently VAT registered, so VAT is not currently charged.

Which channels does it bring together?

Email, SMS and WhatsApp, plus supported social enquiries. Social platforms include Meta (WhatsApp, Facebook and Instagram), LinkedIn and TikTok.

Do replies get sent automatically without me seeing them?

No. Replies are drafted for you and messages are approved before sending. Automated follow-up sequences run only where you have configured them.

Do I need another package as well?

No. COMMUNICATIONS can run on its own, which is why its price is quoted separately rather than as an add-on.

The other packages

Not sure which fits? See By5 by trade or compare everything on Key Features.